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June 19, 2007
PRIVACY POLICY
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information
Our Commitment To The Security of Your Data
We collect your information to fill your order only. We do not and will not provide your information to any other organizations.
SHIPPING POLICY
Shipping Timetable
The Wine Alley attempts to ship product within 2-3 business days of receiving an order. However, a delay of 7-10 business days is not unusual due to the boutique nature of our wine producers. Please let us know if you have a deadline for your delivery. The Wine Alley will strive to make sure you receive your product when you need it.
Shipping Methods
The Wine Alley ships via UPS. You have the following options: UPS Next Day Air, UPS Ground Service, In-Store Pickup and Complimentary Delivery (limited to King, Pierce and Snohomish Counties in Washington State). Delivery times are to be calculated based upon when your order is fully assembled and shipped. Due to the nature of the wineries The Wine Alley deals with, it may take up to 7-10 days to assemble your order.
During extremely hot and cold periods of the year, The Wine Alley recommends using Next Day Air to avoid extended exposure of your wine to hostile environmental conditions. The Wine Alley will monitor environmental conditions throughout the summer and winter and will store your wine free of charge during severe hot/cold weather and will ship it when conditions allow safe delivery.
The Wine Alley will not guarantee your shipment or refund your money due to loss or damage if you choose to ship via UPS Ground Service during extremely hot and cold periods of the year.
Ship-To States
Washington State law allows The Wine Alley to ship to the following states only: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, LA, MI, MN, MO, NE, NV, NM, NC, ND, OH, OR, SC, TX, WA, WV, WI, WY.
Vintage Changes
Occasionally, inventory of a selected vintage of a wine may sell out or be replaced by a new vintage after your order is placed. The Wine Alley will confirm with you prior to shipping your preference as to receive the new vintage, substitute another wine or cancel your order.
RETURNS POLICY
All products must be returned within 30 days of receiving your shipment. You may return any unopened item in its original condition. Products returned after 30 days may not be accepted for refund as decided by The Wine Alley. ALL wines must be returned via 2nd Day Air or Next Day Air. Wine may not be returned via Ground Service. And will not be refunded if done so. Ship your return to: The Wine Alley, 14276 SE 176th Street, Renton, WA 98058.
Refunds will be processed within 7 business days after The Wine Alley receives your shipment. Refunds will be applied to the same credit card used to make your purchase.
Contact Us
If you have any question, please contact us at shop@thewinealley.com or 425-271-4501.
June 19, 2007
PRIVACY POLICY
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information
Our Commitment To The Security of Your Data
We collect your information to fill your order only. We do not and will not provide your information to any other organizations.
SHIPPING POLICY
Shipping Timetable
The Wine Alley attempts to ship product within 2-3 business days of receiving an order. However, a delay of 7-10 business days is not unusual due to the boutique nature of our wine producers. Please let us know if you have a deadline for your delivery. The Wine Alley will strive to make sure you receive your product when you need it.
Shipping Methods
The Wine Alley ships via UPS. You have the following options: UPS Next Day Air, UPS Ground Service, In-Store Pickup and Complimentary Delivery (limited to King, Pierce and Snohomish Counties in Washington State). Delivery times are to be calculated based upon when your order is fully assembled and shipped. Due to the nature of the wineries The Wine Alley deals with, it may take up to 7-10 days to assemble your order.
During extremely hot and cold periods of the year, The Wine Alley recommends using Next Day Air to avoid extended exposure of your wine to hostile environmental conditions. The Wine Alley will monitor environmental conditions throughout the summer and winter and will store your wine free of charge during severe hot/cold weather and will ship it when conditions allow safe delivery.
The Wine Alley will not guarantee your shipment or refund your money due to loss or damage if you choose to ship via UPS Ground Service during extremely hot and cold periods of the year.
Ship-To States
Washington State law allows The Wine Alley to ship to the following states only: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, LA, MI, MN, MO, NE, NV, NM, NC, ND, OH, OR, SC, TX, WA, WV, WI, WY.
Vintage Changes
Occasionally, inventory of a selected vintage of a wine may sell out or be replaced by a new vintage after your order is placed. The Wine Alley will confirm with you prior to shipping your preference as to receive the new vintage, substitute another wine or cancel your order.
RETURNS POLICY
All products must be returned within 30 days of receiving your shipment. You may return any unopened item in its original condition. Products returned after 30 days may not be accepted for refund as decided by The Wine Alley. ALL wines must be returned via 2nd Day Air or Next Day Air. Wine may not be returned via Ground Service. And will not be refunded if done so. Ship your return to: The Wine Alley, 14276 SE 176th Street, Renton, WA 98058.
Refunds will be processed within 7 business days after The Wine Alley receives your shipment. Refunds will be applied to the same credit card used to make your purchase.
Contact Us
If you have any question, please contact us at shop@thewinealley.com or 425-271-4501.
** EXTREME WEATHER SHIPPING ALERT: During periods of extreme cold/hot weather, wine may freeze/boil during shipment resulting in popped corks or broken bottles. The Wine Alley strongly urges customers to ship via UPS Overnight to reduce the chance of damage to your shipment. The Wine Alley and UPS will not be responsible for damage to wine due to cold/hot temperatures. The Wine Alley will monitor environmental conditions throughout the summer and winter and will store your wine free of charge during severe hot/cold weather and will ship it when conditions allow safe delivery.
**Washington State law allows us to ship wine to the following states only: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IN, IA, LA, MI, MN, MO, NE, NV, NM, NC, ND, OH, OR, SC, TX, WA, WV, WI, WY.
**Washington State law allows us to ship wine to the following states only: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IN, IA, LA, MI, MN, MO, NE, NV, NM, NC, ND, OH, OR, SC, TX, WA, WV, WI, WY.
